Where a prospective student is refused an initial student visa by the Australian Government a full refund of course fees minus $ 300 Enrolment Fee will be made. In order to receive the refund students will have to provide authenticated evidence of the student visa refusal to the college and attach this to a completed refund application form which is available from the College and can be sent by post, fax or email. The refund application must be used to apply for refunds and must be addressed to the CEO of the College.
If students want to withdraw from their course after fees have been paid then refunds will be made in accordance with the written agreement that the student signs with the College. The written agreement will be sent to students who are accepted into a course and will not take effect until it is signed and dated by the applicant and received by the College.
|VISA Refused||100% Refund of the paid tuition fee minus a A$300Enrolment Fee as per the Letter of Offer and Written Agreement|
|Written Notice of withdrawal provided 28 days or more before the course commencement date||30% of the tuition fee or $1000, whichever is greater, will be retained by the College and is payable to the College. The remaining paid tuition fee will be refunded minus a A$300 Enrolment Fee as per the Letter of Offer and Written Agreement|
|Written Notice of withdrawal provided less than 28 days and more than 14 days before the course commencement date||40% of the tuition fee or $2000, whichever is greater, will be retained by the College and is payable to the College. The remaining paid tuition fee will be refunded minus a A$300 Enrolment Fee as per the Letter of Offer and Written Agreement|
|Written Notice of withdrawal provided less than 14 days before the course commencement date||No Refund of the paid tuition fees for the current course. Tuition fee scheduled in the Letter of Offer and Written Agreement is payable to the College|
|Student does not commence the course on the start date for any reason and subsequently provides notice of withdrawal from the course||No Refund of the paid tuition fee for the current course. Tuition fee scheduled in the Letter of Offer and Written Agreement is payable to the College|
|Student breach of VISA conditions, and suspension or cancellation of enrolment by the College or the student has been granted release letter||No Refund of the paid tuition fee for the current course. Tuition fee scheduled in the Letter of Offer and Written Agreement is payable to the College|
|If the College is unable to deliver the course for any reasons||100% Refund of the paid tuition fee minus a A$300 Enrolment Fee as per the Letter of Offer and Written Agreement|
|If the College is unable to complete the course that has||Paid tuition fee that has not been spent will be|
|been starte||refunded. Spent tuition fee is payable to the College|
|For onshore students, if the student visa is refused after the course commencement date||Paid tuition fee that has not been spent will be refunded. Spent tuition fee is payable to the College|
|If the student has received an offer letter and paid the tuition fees but has not collected the COE (Confirmation of Enrolment) and has applied for a course withdrawal, the student will be considered as being enrolled into the course and the same refund policy terms in the above table applies to the student.|
Full details of refund arrangements and conditions are on the Written Agreement that the student and the College will sign once an application has been received, accepted by the college and an offer made to the student. There is no obligation on the student of the college until the Written Agreement is signed by all parties.
Students are required to pay their tuition fees and relevant fees* in advance before the commencement of the study program or course is delivered.
Installments: If a student is opting for a payment plan, they must set up a Direct Debit at the time of enrolment. Student must make sure that enough funds available in their account prior to Direct Debit. College will charge extra $50 bank charges, if a Direct Debit gets failed.
It is students responsibility to pay college fees on time. Students must contact the college if they have not received a tax invocie/statement from the Accounts Department before the commencement date of semester or term. Einstein College of Australia takes no responsibility for invoices/statements being lost in the mail due to address change without notifying the college of this change. Please note that students invoice due dates are generally 4-6 weeks prior to the beginning of a semester or term in accordance with the college academic calender. Any delay in payment of the fee will subsequently incur $50 per week late payment fee. We may cancel your enrolment if payment has not been received within 20 working days after the due date and the student cannot appeal. For students on a student Visa, will be reported to the Department of Immigration and citizenship for NON-PAYMENT of FEES which in return could result in your Student VISA being cancelled.
*Relevant Fees are enrolment, services and materials, overseas student health cover,equipment and any other fees associated with your course of study .
The College has a Complaints and Appeals Policy and Procedure to provide students with a fair and equitable process for resolving any disputes or complaints they may have. The Complaints and Appeals Policy and Procedure includes a requirement that an independent mediator will be appointed at no expense to the student if the student is dissatisfied with the resolution process undertaken by the College. The College will make no charge to the student for its dispute resolution process or referral to the independent mediator. If the external or any external or any external complaint and appeal handling process results in a decision that support the student, the College will immediately implement any decision and/ or corrective or preventive action required and advise the student in writing of the outcome. If you have a complaint or appeal you should take the following steps:
• Contact the College to obtain a copy of the Complaints and Appeals Procedure and the Complaints and Appeals Form/ download them from the website.
• Complete the Complaints and Appeals Form/and lodge it with the College
• Follow up with the College
The Student Code of Behaviour requires the following rights and expectations to be respected and adhered to at all times:
Students may initiate a request to defer commencement of studies or suspend their studies on the grounds of compassionate or compelling circumstances. Students wishing to defer the commencement of studies or suspend their studies must apply to do so in writing to the College using the Deferral or Suspension Application Form that can be submitted in person,by email, fax or post. Full details and documentary evidence of the compassionate or compelling circumstances must be included with the application for it to be considered.
If approved, the Collegewill report your deferral of commencement or suspension of studies to the Department of Education/ DIBP which may affect the status of your visa. If you require more information as to how this action may affect your visa status contact your local DIBPoffice or phone the DIBP helpline 131 881.
Students wishing to cancel the commencement of studies must apply to do so in writing to the College using the Cancellation or Release Letter Application Form that can be submitted in person,by email, fax or post. It must be supported by documentary evidence. Cancellation of enrolment will trigger the refund arrangements in the Written Agreementbetween the College and the student. Students who cancel their enrolment and think they are due for a refund must also apply for a refund. Refund applications must be made in writing to the College. The student refund application form, available from the College, may be used as the written application. Written applications for refunds will also be accepted by mail or by email. Refunds will be made within 28 days of receipt of a written application and will include a statement explaining how the refund was calculated.
The College will report your cancellation of studies to the Department of Education/ DIBP which may affect the status of your visa. If you require more information as to how this action may affect your visa status contact your local DIBP office or phone the DIBP helpline 131 881.
The College may decide to suspend or cancel a student’s enrolment on its own initiative as a response to breaching the student code of behaviour through misbehaviour, a poor academic record or poor participation by the student. If the College is intending to initiate a suspension or cancellation of enrolment a warning letter will be sent to the student’s currently notified address and the student will have 20 working days from the date of the warning letter to complain or appeal against the College suspension or cancellation. The College will report any suspension or cancellation to DIBP which may affect the status of your visa. If you require more information as to how this action may affect your visa status contact your local DIBP office or phone the DIBP helpline 131 881
The College may also decide to defer the commencement of a course. If the College defers the commencement of a course the provider default conditions in the Written Agreement between the College and the student will be triggered and the College will be obliged to repay all course money within 14 days of the date of deferral unless alternative arrangements can be made which are acceptable to students. If approved, the College will report its deferral of commencement to the Department of Education/ DIBP which may affect the status of your visa. If you require more information as to how this action may affect your visa status contact your local DIBP office or phone the DIBP helpline 131 881.
If international students do not have satisfactory course progress you will be reported to the Department of Education// DIBP which may lead to cancellation of your visa. Unsatisfactory academic progress is defined in the ESOS National Code as failing more than 50% of units in any two consecutive study periods. If this occurs the College will report you to the Department of Education/ DIBP. A study period is 10 weeks ofstudy.
The College will monitor all students academic progress, identify students who are “at risk” of breaching this requirement and act to assist student who are “at risk” through meetings and counseling sessions.
Being “at risk” of not meeting satisfactory course progress requirements occurs when a student:
Failing a unit means being assessed as “Not Yet Competent” for a completed unit
All students identified as being “at risk” (during the study period or at the end of the study period) of not meeting satisfactory course progress requirements will be sent a warning letter requiring them to attend a course counseling interview using the appropriate student course progress warning letters.
In order to have the best chance of maintaining satisfactory progress you must:
There are requirements for compulsory school attendance for children or dependents of international students. In Victoria it is compulsory for children to attend school until the age of 17. The choice of schools includes public schools, private schools and religious schools. People over the age of 17 can continue to attend school until they have completed year 12. Dependents of persons holding a student visa may be required to pay full fees in any school, College or university that they enrol in whilst in Australia.
Under the ESOS Framework, the College cannot enrol students seeking to transfer from another College before that student has completed 6 months of their principal course of study except in some circumstances. If you want to transfer before completing 6 months of your principal course, you need to ask the College for a Release Letter. The six months is calculated as six calendar month from the first day of your principal course. Your principal course is usually the final course of study you will undertake. For example, if you are studying ELICOS followed by a Diploma program, the Diploma program is your principal course. If you are considering requesting a transfer before completing 6 months of your principal course of study please contact the College administration for a copy of the Transfer Between Registered Providers Policy and Procedure and the Cancellation or Release Letter application form.
Students do not need a Release Letter if:
Information is collected during your enrolment in order to meet the College obligations under the ESOS Act 2000(Cth) and the National Code 2007; to ensure student compliance with the conditions of their visas and their obligations under Australian immigration laws generally. The authority to collect this information is contained in the Education Services for Overseas Students Act 2000, the Education Services for Overseas Students Regulations 2001 and the National Code of Practice for Registration Authorities and Providers of Education and Training to Overseas Students 2007 for International Students.
Information collected about you during your enrolment can be provided, in certain circumstances, to the Australian Government and designated authorities In other instances information collected during your enrolment can be disclosed without your consent where authorised or required by law, this includes the Australian Skills Quality Authority (ASQA) reported under the Australian Vocational Education and Training Management Information Statistical Standards (AVETMISS).
The Australian Government wants international students to have a rewarding, enjoyable and safe experience when they come to Australia to study. Australia’s education and training system offers high quality services and protection for international students to ensure they make the most of their time here.
The laws that protect international students form the Education Services for Overseas Students (ESOS) framework. They include the Education Services for Overseas Students Act 2000 and the ESOS National Code.
As an overseas student on a student visa, you must study with an education provider and in a course that can be found on the Commonwealth Register of Institutions and Courses for Overseas Students (CRICOS) at http://cricos.dest.gov.au CRICOS registration guarantees that the course and the education provider at which you study meet the high standards necessary for overseas students. Please check carefully that the details of your course − including its location − match the information on CRICOS.
The ESOS framework protects your rights, including:
The ESOS framework sets out the standards Australian education providers offering education services to overseas students must obey. These standards cover a range of information you have a right to know and services that must be offered, including:
One of the standards does not allow another education provider to enrol a student who wants to transfer to another course, but has not completed six months of the final course of study you plan to undertake in Australia. If you want to transfer beforehand you need your provider's permission.
If you are under 18, to ensure your safety, you will be granted a visa only if there are arrangements in place for your accommodation, support and welfare.
As an overseas student on a student visa, you have responsibilities to: